Do you have a technical defect in one of our articles within the warranty period? Then contact us. In order to ensure a smooth and speedy process of your complaint, please fill out the form below. You will receive a return number from us as soon as possible, which you please make visible on your return package. Thank you.

Please take note of the following guidelines:

·       We will not accept parcels without a return number

·       Product testing for credit note by ourselves

·       Maybe credit note reduction (according to product testing)

Return shipments

You have ordered an article too much or do not need an article anymore? And it is still packed in original packaging? Then we like to take this article back on the basis of our general terms and conditions.

In order to ensure a smooth and speedy expiration of your return, please fill out the form below.

You will immediately receive a return number with delivery address and

the necessary return documents from us. Please make the return number visible on the return package. Thank you.


When returning the material, the following must be observed:


• The return of goods delivered is only original packaging, undamaged, free of charge and against the calculation of 30% return costs.

• Shipping must be free to us

• It is not possible to exchange or return products not in our stock.

• We reserve the right to reject packages without a return number.

• Please understand that we do not accept return shipments of any particle separators/Airjekt objects.

Thank you for your support.

RMA Formular

Please note that only goods which have been purchased from us can be returned to us, please contact your dealer if you have purchased through them.

In order to react quickly to your request, we need some information.



Typ of retun  


Company name*  
Contact Person*  
Customer Number*  
AM, GLS or GRE No.*(Order, Delivery or Invoice Number)  
Please choose the reason of return
Product description or Part Number*  
Serial Number  
Number of devices*  
Boiler power in kW  
Dimension of flue gas system  
Your message - Please
Ywith part number and exact
Description of defect or comment*
    I have read the privacy policy and agree to the storage of my data. I have read the right of revocation. *
*Required Fields  



Kutzner + Weber GmbH


Please note the returns conditions in the left pane. The return address will be communicated to you when allocating the return number.